William Kreiner

General Manager & Executive Chef, Campus Food Service, Rich Products

William is responsible for leading the day to day operations of the Campus Food Service (CFS) organization and Rich’s Catering and Special Events under the Rich Entertainment Group. As graduate of the Culinary Institute of America ’02, Will has grown into his leadership role over the past 20+ years with Rich’s. He began his career at Rich’s as a Sous Chef ’02 and was quickly promoted to Executive Sous Chef “03. He then took over the Executive Chef role in ’05 and finally overall leadership in ’08.

As executive chef “Chef William” is responsible for menu development and the overall operation for Campus Food Service, including Rich’s Catering & Special Events, Dolly’s Café, Meeting Services, and Cookie Patisserie and Bakery. His use of modern cooking equipment, proper technique and high standards has helped develop Rich’s Catering and Special Events as the leader in upscale catering in the Western New York area. In addition to his Buffalo responsibilities, William oversees the operation of Rich’s Florida restaurants (Green Turtle Inn & Kaiyo Grill) and leverages his skills and talents to ensure consistency with our culinary and customer relations standards.

William has staged at several NYC establishments such as Aureole, Restaurant Jo-Jo and Union Pacific. He continues his education through the CIA continuing education classes that Rich’s holds each year as well as on his own. He has cooked and worked with many CIA alumni and board members over his past 20+ years and credits the CIA for his success.

Jasmine Hidalgo, Pastry Chef

Executive Pastry Chef of Frost Artisan Bakery

Jasmine’s lifelong career in baking began as a child, mastering traditional family recipes long before she achieved her Associate Degree in Culinary Art and Certificate in Pastry. Over the last twenty years, her expertise has grown to include working in high-volume store fronts such as Wegmans and Tops, village bakeshops like Elm Street Bakery, and artisan boutiques such as Zillycakes. She also contributed her creativity, dedication and talent to a team that earned recognition from industry titan & reality TV personality Bartolo “Buddy” Valastro during Canada’s Baking & Sweets Show in Toronto. Jasmine has brought her in-depth knowledge and skill, in addition to two members from the team who participated in the Canadian bake show, to Frost Artisan Bakery where she now serves as the Executive Pastry Chef. Jasmine has revitalized the bakery to deliver classic, custom and seasonal offerings in her own unique style. It’s her passion to give every customer a happy, comforting memory with every dessert and pastry she creates.

Jennifer Fischer

Catering Sales & Event Planning Manager, Off-Premise & Drop Off Catering

Jennifer joined the Rich’s Catering & Special Events team in January 2017.  After graduating from the Hospitality Program at Buffalo Stage College, Jennifer moved to pursue a career in event planning in North Carolina, but returned back to her home roots.  She is responsible for all off premise and drop off catering, specializing in weddings, galas and corporate events.  Her knowledge, passion, and attention to detail have made her an invaluable asset to Rich’s Catering & Special Events.  Jennifer takes extreme pride in being a leader in the top premier catering company in Buffalo.

Maureen Latone

Catering Sales & Event Planning Manager

Maureen graduated from Niagara University with a degree in Hospitality and has more than 10 years of experience in the industry.  She began her career in 2011 as a Banquet Server at Rich Products in the catering department. She went on to spend nearly five years as the Catering Sales Assistant, where she broadened her knowledge and experience in the catering and hospitality industry, before becoming a Catering Sales Manager and handling weddings and events at several off-premise venues around Buffalo. Most recently she transitioned to the Catering Sales Manager for The Atrium @ Rich’s; and is looking forward to planning and executing weddings and events in the same venue she had her wedding reception!

Christi Allen

Event Coordinator

Christi brings more than 30 years of experience in hospitality, event operations, and production to the Rich’s Catering & Special Events team. Her background spans restaurants, large-scale events, and creative production, with a strong focus on execution, team leadership, and guest experience.

Prior to joining Rich’s, Christi was the Owner and Operator of Misuta Chow’s, a Tokyo-inspired restaurant, bar, and arcade in downtown Buffalo, where she oversaw daily operations, special events, staffing, and programming for a high-volume, experiential venue. She previously worked with the Shatzel Group, supporting the launch and management of multiple restaurants and hospitality concepts throughout Western New York.

Christi also has an extensive production background as a producer working in film, television, commercials, and live events. In her role as Event Coordinator, she enjoys supporting teams behind the scenes, ensuring events run smoothly, and helping deliver memorable, well-executed experiences for clients and guests alike.

Emily Bandinelli

Event Coordinator

Emily began her career at Rich’s Catering and Special Events over four years ago. After graduating from Niagara Falls Culinary Institute with a degree in Hospitality Management, she quickly advanced from Banquet Server to Banquet Captain. In 2024, Emily accepted a full-time position as one of the Event Coordinators. Emily shows exceptional leadership, organizational skills, and a great passion for this field of work. These qualities have all led to Emily’s most recent promotion. No matter her title, Emily has shown dedication to the coordination, management, and execution of events. Her love for hospitality work grows every day.